Services FAQ

SHIPPING INFO  

FLAT RATE SHIPPING - The Tubador offers flat rate shipping of $2.00 per order shipped in the Continental US. Please contact us via the contact page for shipping rates outside that area.

SHIPPING PROVIDERS - We ship your purchases through the United States Postal Service (post office).  

DAMAGE IN TRANSIT - We do our best to package items for the safest shipment, but accidents do happen and are beyond our control once the package has been transferred to the shipper.  Every order we ship is guaranteed, so if it does arrive damaged due to shipping we will replace it.  We must receive a notice from you about damage within 10 days of receipt of order.  See Customer Service Page for more information on filing claims.

 

DOWNLOAD INFO   

INSTANT DOWNLOADS - The Tubador offers instant downloads on the confirmation page, immediately after your purchase has processed. Simply click on the download button and select the Save As option, and save the mp3 file to the location of your choosing. You have 7 days following the transaction to complete the downloads. You may re-download the item to 3 devices, by going to My Account and finding the purchase history.

 

CUSTOMER SERVICE

YOUR SATISFACTION -  Customer Service is the MOST important part of our business. If you aren’t happy, we aren’t happy!  If for ANY reason you are not 100% satisfied with the products you’ve purchased from us, please let us know. We will be glad to do everything in our power to come to a satisfactory resolution

REFUNDS - We hope you are satisfied with your purchase from The Tubador. If the item did not meet your expectations, we will make every effort to correct the problem within a timely manner. If you wish to return the item, we will be happy to issue a refund in the same form of payment in which it was purchased, excluding shipping charges. Returns must be shipped back at your own cost.  
 
COPYRIGHTED MATERIAL - All rights reserved. No part of any music may be reproduced, distributed or transmitted in any form or by any means without prior written consent of The Tubador, except in the case of brief snippets used for the purpose of critical reviews, or other non-commercial uses permitted by copyright law.

CONDITIONS OF USE

Welcome to tubador.com. If you visit our shop online, you accept these conditions. Please read them carefully:

ELECTRONIC COMMUNICATIONS -  Please review our privacy notice. When you shop or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement such as that which must be in writing.

COPYRIGHT  - All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads  and the compilation of all content on this site is the property of Tubador Enterprises and is protected by US and international copyright laws.

TRADEMARKS -  The Tubador and other symbols indicated on our site are registered trademarks of The Tubador or Tubador Enterprises in the US and other countries. The Tubador logo and other graphics, logos, page headers, and service names are trademarks or trade dress of Tubador or Tubador Enterprises. The Tubador’s trademarks and trade dress may not be used in connection with any product or service that is not the Tubador‘s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the reputation of the Tubador .

LICENSE AND SITE ACCESS - The Tubador grants you a limited license to access and make personal use of this site and not to download (other than purchased mp3 tracks), modify it, or any portion of it, except with express written consent of Tubador’s owners. This license does not include any resale or commercial use of this site or its contents; any downloading or copying of account info for the benefit of another merchant; or any use of data mining, robots, or similar data gathering. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Tubador owners.

YOUR ACCOUNT -  If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Tubador and Tubador Enterprises reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS AND OTHER CONTENT  - Visitors may post reviews, or other comments, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious or objectionable to third parties and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Tubador.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant The Tubador and Tubador Enterprises the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify or its affiliates for all claims resulting from content you supply. Tubador.com takes no responsibility and assumes no liability for any content posted by you or any third party.

PRODUCT DESCRIPTIONS - The Tubador does not warrant that product descriptions or other content of this site is completely accurate, current, or error-free. Though we strive to post items as accurately as possible and proof those posts, we are only human and may make mistakes. As such, we reserve the right to change anything at any time.

SITE POLICIES, MODIFICATION, AND SEVERABILITY We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

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